The success of Western Pizza Express is built upon high standards of operation. These high standards are attained by paying particular attention to three basic areas of the operation:
- Quality of Product
- Quality of Service
- Quality of Restaurant Appearance
Good presentation is the key and total involvement by the franchise owner is essential. We must continually take an objective look at ourselves to ensure that we are doing the best possible job presenting Western Pizza to our valued customers.
Three simple rules apply:
- Always serve a high quality product.
- Ensure that staff is always courteous and efficient. Our staff is the front line of communications and as such, can greatly affect the quality of our operation.
- The restaurant (interior and exterior) requires continuous monitoring to ensure that it remains in good repair and is always exceptionally clean.
All of the above are simple, common sense principles that have proven time and time again to be the key ingredient of our success.
